-Ordering & Process-

How do I place an order?
Orders may be placed directly through our website. Select your desired product, customize your
specifications, and upload your artwork if applicable. Each order is carefully reviewed to ensure
exceptional quality before moving into production.

Will I receive a proof before printing?
Yes. For all custom work, a free digital proof is provided for your review and approval. We begin
production only once your approval is received, ensuring every detail meets your expectations.
Your order may be delayed beyond the original expected date if there is a delay in the approval.
You may also waive the proof in the order process if you would like us to proceed with printing
after sending the original proof.

Can revisions be made after ordering?
Revisions are welcome prior to final proof approval. You may make multiple changes and we
will send a new proof for each change. Once a proof has been approved and production has
begun, changes are no longer possible due to the bespoke nature of our work.

Will you accept tax-exempt purchases?
Yes. Please create an account and email us your tax-exempt certificate. We will adjust your
account with the tax-exempt designation. We will keep your certificate on file and you may be
asked to update as needed to maintain our system status.

Do you offer bulk discount?
Yes! Our items are priced with volume discounts and we extend discounts to the trade for
wedding planners, designers and stylists for volume. Please create an account and email us your
tax-exempt certificate and business details.

-Artwork & Design Standards-

Do I need to choose one of your designs?
No. Each order includes design services and a custom printing plate. We offer designs for your
use or we are happy to incorporate your graphic. Just add notes when you are checking out or
contact us with your questions.

Do you offer custom design services?
Yes! We offer tailored design support for clients seeking a fully custom piece. Whether refining
an existing concept or creating something entirely new, we approach each project with thoughtful
craftsmanship.

What file formats do you prefer?
We recommend SVG, EPS or AI files (with outlined type). High-resolution PNG files (300 DPI
at final size) are also acceptable. Often we are able to use your high-resolution JPG file. We will
work with the artwork you have to bring your idea to print. If you’re uncertain, we are happy to
review your file before ordering.

How should my artwork be prepared?
For the finest print results, artwork should be set to 300 DPI at final size and designed in CMYK
color mode when possible.

Will the printed colors match my screen exactly?
Variations may occur due to monitor settings and the natural characteristics of ink on paper.
Black ink is standard, but we do offer a stock color option. If you would like a blended color, we
recommend a Pantone reference as opposed to a screen color. If an exact color is required for the
project, we do offer the option of an exact Pantone match (please inquire).

Do you keep customer artwork on file?
Yes. We store customer artwork for five years (or longer based on customer needs).

Can I use copyrighted or licensed artwork?
PaisleyGreyDesign will never knowingly reproduce copyrighted materials. Customers are solely
responsible for obtaining legal permission for reproduction of logos, trademarks and copyrighted
material. By providing your artwork to use, you agree that you have permission to reproduce the
artwork and you take full responsibility.

-Production & Timing-

What is your production timeline?
Standard production is typically 2-5 business days following proof approval (approval by noon
Eastern time). Our production schedule runs Monday through Friday and excludes holidays.
Specialty items or large quantities may require additional time to ensure uncompromising
quality.

Do you offer same-day production?
Yes! Depending on our production schedule, we can process same-day orders with printing plates
made by noon central time. We can ship via an overnight service, but we quote overnight
deliveries based on actual purchase details - box dimensions and weight. If you require same-
day processing, please contact us for a quote.

Do you offer expedited services?
Yes! Rush production may be available depending on our current schedule. We offer expedited
production and shipping options during the checkout process. Often times we will need to work
very quickly to make the printing & shipping cut-offs.

Is there a charge for expedited handling?
Yes, we offer both expedited production and expedited shipping. And for date-certain
requirements, we work with your order to determine the best method for on-time delivery. Please
contact us prior to ordering to confirm availability if the items are needed by a particular date.

-Materials & Craftsmanship-

What papers and finishes do you offer?
We curate a selection of premium stocks including luxe cotton, heavyweight matte, textured,
kraft, and recycled papers. Specialty finishes may be available upon request.

Are your materials responsibly sourced?
Whenever possible, we prioritize responsibly sourced and recycled materials without
compromising the integrity or beauty of the finished piece. All of our materials are sourced from
U.S. vendors and we source as many U.S. manufactured substrates as possible.

Are you able to work with custom substrates?
Yes, we can contract print your materials if we are not able to source them directly. Please
inquire for details regarding the process.

-Shipping & Delivery-

How long does shipping take?
Shipping timelines vary by destination and selected method. Domestic orders typically arrive
within 3–5 business days once shipped.

Do you ship internationally?
Yes, we proudly ship worldwide. International transit times and rates vary by location.

What if my order arrives damaged?
In the rare event of transit damage, please contact us within 48 hours with photographs of the
packaging and product. We will promptly assist in resolving the matter.

Where are you shipping from and what services are used?
We are located in central Texas and ship Monday-Friday via UPS, FedEx and USPS services.

Does Paisley Grey Design have a storefront?
No, we do not. We work exclusively with custom graphics and due to the nature of the products
we do not have items on display. We work with digital proofs and visuals to help customers
envision the finished products.

-Returns & Policies-

Do you accept returns?
Due to the custom and made-to-order nature of our products, returns are not accepted unless
there is a production defect.

Can I cancel my order?
Cancellations are accepted prior to proof approval. Once approved and in production, orders
cannot be canceled.